Call Center Agents

Job Title:

Call Center Agents

Location:

Durban, South Africa Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Provide accurate information about our products and services to customers.
• Resolve customer inquiries and complaints efficiently.
• Maintain detailed and accurate records of customer interactions.
• Follow communication scripts and guidelines.
• Meet or exceed performance targets and metrics.
• Collaborate with team members and other departments to improve customer experience.
• Stay informed about company policies, procedures, and promotions.

• High school diploma or equivalent.
• Proven experience as a call center agent or similar customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle stressful situations.
• Proficient in using computers and various software applications.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong interpersonal skills and a customer-focused mindset.