German Customer Support Agent

On-site in Umhlanga, Durban | South Africa
Salary: R20,000 – R25,000/month + benefits
️ Relocation support included
Full-time | Rotational shifts

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We’re hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you.

• Support customers in German via phone, email, and chat

• Assist with orders, deliveries, returns, and product questions

• Resolve complaints with empathy and professionalism

• Escalate complex issues when needed

• Update and maintain accurate customer records

• Meet quality standards and customer satisfaction KPIs

• German language level B2–C2 (fluent)

• Good English communication skills

• Matric (Grade 12)

• Valid permission to work in South Africa

• Clear criminal and credit record

• Customer service or call centre experience (retail experience is a plus)

• Strong communication and problem-solving skills

• Comfortable in a fast-paced environment

• Open to rotational shifts (including weekends)

• Basic computer literacy

• Competitive salary package (R20,000 – R25,000/month)

• Paid training & full onboarding

• Modern offices in a prime Umhlanga location

• International retail client exposure

• Career development & growth opportunities

• Friendly, diverse team environment

We make your move easy:

• 1x flight to Durban before your start date

• 20 nights of company-paid accommodation

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.

Ready for your next adventure in Durban? Apply now!