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Customer Service Supervisor
Job in
Durban, 4056, South Africa
Listed on 2026-02-27
Listing for:
FlySafair
Full Time
position Listed on 2026-02-27
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
- Assist passengers with ticket sales, bookings and flight changes;
- Handle issues such as delays, cancellations, and other operational challenges;
- Explain processes to customers and provide assistance where necessary;
- Supervise Ticket Sales staff;
- Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
- Ensure that all ticket sales representatives adhere to Fly Safair policies and procedures, including pricing, ticketing, and refund policies;
- Resolve customer complaints and issues related to ticket sales;
- Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
- Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
- Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
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