Customer Service Supervisor

Description

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to Fly Safair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.

• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.