Collections Advisors

Job Description

Bring your A‑game to the US shift — where every call makes an impact.

Are you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past‑due mortgage or maintenance accounts for our U.S.

-based clients. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer‑first mindset. If you thrive in a fast‑paced, high‑impact environment and are ready to make a difference, this is your chance to shine.

• Handle inbound calls regarding overdue accounts with professionalism and empathy
• Educate customers on contract terms and ownership details
• Ensure all collection activities comply with FDCPA and internal policies
• Meet performance targets including call volume, contact rates, and resolution metrics
• Maintain accurate documentation of all account interactions
• Initiate skip tracing when necessary
• Support the broader collections team with daily tasks and goals
• Complete all required training and compliance certifications
• Perform additional duties as assigned by management

• Education:
  
  Grade 12 or equivalent qualification
• Experience:
  
  1+ years in a U.S. collections environment
• Work USA hours on rational basis
• Strong customer service orientation with a commitment to fair outcomes
• Empathetic and confident in handling difficult conversations
• Team player with a proactive and goal‑driven mindset
• Proficient in MS Word and Excel
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies and FDCPA compliance

• Effective communication and listening skills
• Ability to remain calm under pressure
• Strong problem‑solving and decision‑making abilities
• Excellent knowledge retention and recall
• Collaborative and supportive team spirit

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life:

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

It’s not just about what we do, but how we do it — our behaviours are what make us special.

Apply