Customer service Agent- German Speaker
Job in
Durban, 4056, South Africa
Listed on 2026-06-06
Listing for:
CB Talents SP
Full Time
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, German Speaking
Job Description & How to Apply Below
German-Speaking Customer Support Agent
Umhlanga, Durban, Kwa Zulu-Natal | On-site | Full-time
We are hiring a German-speaking Customer Support Agent for an international retail project based in. You will support German customers across phone, email, and chat, ensuring excellent service for orders, deliveries, returns, and product enquiries.
Key Responsibilities- Handle customer queries in German (phone, email, chat)
- Assist with orders, deliveries, returns, and product information
- Provide professional, friendly customer support
- Resolve complaints and escalate issues when needed
- Record all interactions accurately in systems
- German B2–C2 (spoken & written)
- Good English communication skills
- Matric / Grade 12 (essential)
- Customer service/call centre experience advantageous
- Strong communication and problem-solving skills
- Comfortable with rotational shifts, including weekends
- Competitive salary package
- Flight to Durban before start date + 20 nights' accommodation
- Salary: R24000+ Benefits (depending on experience)
- Paid training and onboarding
- International retail campaign exposure
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