ECommerce Administrator

Responsible for managing the Sales and E-commerce process (Wholesale Distributors), from listing items, images; pricing, and following up on orders processed and lead times met, ensuring 100% accuracy and correct pricing, in line with each customer agreement.

The ability to build customer relations and Sales for Online, as well as Independent Stores.

This comprehensive role involves a mix of customer relationship management, platform and inventory oversight, along with a focus on maintaining and improving the overall online experience for business clients. It ensures both internal operations and external customer interactions are streamlined and successful.

• 1. Manage the Product Enrichment Process:
• Ensure items are listed with accurate images, descriptions, and pricing across online platforms.
• 2.Order Follow-Up and Lead Times:
• Monitor and ensure that all orders lead times are met, ensuring smooth customer delivery experiences.
• 3.Pricing and Accuracy:
• Ensure 100% accuracy in product listings and pricing, in alignment with customer agreements, reducing errors or discrepancies.
• 4. Query Resolution:
• Resolve both internal and external queries promptly, maintaining high levels of online customer satisfaction and operational efficiency.

• Maintain strong relationships with corporate online customers, ensuring high service levels and satisfaction.
• Implement and drive strategies focused on increasing online sales, optimizing platform performance, and enhancing customer experience.
• Address and resolve customer complaints efficiently, ensuring timely responses and satisfaction.
• Serve as the primary point of contact for resolving customer inquiries related to products, orders, and services.
• Supervise the entire order process to ensure adherence to delivery lead times and resolve issues related to delays or incorrect orders.
• Administer price increases across all online customers in accordance with agreements, ensuring accuracy and timely updates.
• Follow up with customer service teams to resolve issues and track the status of orders.
• Ensure timely dispatch and delivery of customer orders, collaborating with transporters and warehouse teams to meet deadlines.
• List products on customer websites and marketplaces, ensuring data integrity and compliance with customer requirements.
• Manage stock files, edit incorrect data, and maintain product imagery and information across e-commerce platforms.
• Reserve stock for customers and ensure that stock is in saleable condition, managing from packaging to physical stock availability.
• Follow up on short-supplied lines and resolve stock-related queries.
• Manage the backend of the e-commerce platform, ensuring proper product uploads, accurate stock data, and smooth integration.
• Inspect online platforms for correct product information, imagery, and compliance with customer requirements.
• Liaise with debtors to release online purchase orders and assist in opening new accounts for customers.
• Prepare quotes and special deals for online customers, working closely with the Key account manager or representative of the account.
• Collaborate with various internal departments (sales, customer service, warehouse) to ensure seamless order processing and issue resolution.
• Handle any additional ad hoc tasks as required by management, including documentation, reporting, and communication.

• E-commerce platform knowledge