Hire Controller

Hire Controller
- Construction Plant Hire
- Durban

Our reputable Construction Equipment Hire client
, based in Glenwood, Durban, is currently seeking a reliable and customer-focused Hire Controller to join their team.

The successful candidate will be based mainly at the reception and hire desk and will act as the first point of contact for new and existing customers.

The role requires a friendly, trustworthy and organised individual who can manage customer enquiries, equipment reservations, bookings, payments, refunds, customer records, outstanding accounts and equipment returns.

The successful candidate must be willing to learn about the equipment available for hire and must be comfortable working in a busy construction-equipment environment that may be dirty and noisy at times.

• Act as the first point of contact for new and existing customers.
• Assist customers professionally, both in person and over the telephone.
• Maintain a friendly, helpful and professional manner at all times.
• Respond to customer enquiries regarding available hire equipment.
• Provide customers with accurate information on equipment and hire requirements.
• Reserve equipment for customers.
• Process equipment bookings in and out.
• Explain equipment availability, hire procedures and return requirements to customers.
• Handle customer concerns and difficult situations calmly and diplomatically.
• Maintain a strong working relationship with customers and colleagues.

• Ensure that all hire equipment is accounted for at all times.
• Maintain accurate records of equipment booked out and returned.
• Monitor equipment due for return.
• Follow up with customers regarding overdue or outstanding equipment.
• Maintain a good working knowledge of all equipment available in the branch.
• Learn the features, uses and basic requirements of the equipment available for hire.
• Ensure all equipment movements are correctly captured on the relevant system.
• Assist with loading and off-loading equipment where required and physically able.

• Process customer payments accurately.
• Record and process refunds where applicable.
• Handle money responsibly and maintain accurate transaction records.
• Follow up with debtors regarding outstanding payments.
• Ensure payment-related queries are resolved professionally and timeously.
• Maintain confidentiality when handling customer and financial information.

• Register new customers on the company’s system.
• Ensure all required customer information is obtained and correctly recorded.
• Keep existing customer details accurate and up to date.
• Maintain organised customer and equipment-hire records.
• Complete all required hire documentation accurately.
• Use Hansa and other software systems used by the company
• Ensure information is captured accurately and timeously.
• Follow company procedures when creating or updating customer accounts.

• Help maintain a clean, tidy and organised store.
• Keep the reception and customer-service areas presentable.
• Assist colleagues with their duties when time permits.
• Support the smooth daily operation of the branch.
• Assist with local marketing activities when time permits.
• Where licensed and authorised, deliver and collect equipment from customer sites using the company bakkie.
• Perform additional reasonable duties required by management.

• Matric / Grade 12 is essential.
• No construction-related qualification is required.

• Previous customer service, reception, retail, hire-desk, sales or administration experience will be advantageous.
• Previous experience dealing with customers in person and over the telephone will be advantageous.
• Pre…