Senior Customer Success Manager

About the Role

Our client is seeking an experienced and dedicated Senior Customer Success Manager to join their thriving team in Durban. This critical role focuses on building and maintaining strong relationships with clients, ensuring they derive maximum value from our products and services. You will be responsible for client onboarding, ongoing support, and driving customer retention and growth within the Kwa Zulu-Natal region.

The ideal candidate is passionate about customer advocacy and excels in a client-facing, in-office capacity, contributing directly to the company's success in Durban.

• Manage a portfolio of key client accounts, serving as their primary point of contact.
• Develop and execute strategies to ensure customer satisfaction, retention, and expansion.
• Conduct regular business reviews with clients to assess their needs and ensure value realization.
• Onboard new clients, guiding them through the implementation process and initial usage.
• Identify at-risk accounts and develop proactive plans to mitigate churn.
• Collaborate with sales and product teams to provide customer feedback and drive product improvements.

• Proven track record in Customer Success, Account Management, or a similar client-facing role.
• Strong understanding of customer relationship management principles and best practices.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze customer data and identify trends and opportunities.
• Experience working within a dedicated office environment in Durban.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Competitive salary package with attractive performance bonuses.
• Comprehensive medical and retirement benefits.
• Generous annual leave allowance.
• Opportunities for professional development and skill enhancement.
• A collaborative and energetic office culture in Durban.