More jobs:
Client Services Agent
Job in
Durban, 3611, South Africa
Listed on 2026-09-28
Listing for:
Placements24
Full Time
position Listed on 2026-09-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
About the Role
Our client is seeking a proactive and customer-focused Client Services Agent to become an integral part of their operations in Durban . This role is essential for providing unparalleled support and fostering strong relationships with our clientele. You will be the primary point of contact for customer inquiries, ensuring swift and effective resolution of their needs. Working within a dedicated on-site team, you will benefit from direct collaboration and mentorship, contributing to a cohesive and productive work environment that prioritizes customer success and professional development.
Key Responsibilities- Manage and resolve customer inquiries and issues through various communication channels, including phone, email, and in-person.
- Provide detailed product information and technical assistance to clients.
- Accurately record all customer interactions and case resolutions in the company's database.
- Collaborate with internal departments to address complex client needs and ensure timely follow-up.
- Proactively identify opportunities to enhance the client experience and streamline support processes.
- Maintain a high level of customer satisfaction through empathetic and efficient service delivery.
- Demonstrated experience in customer service, client relations, or a similar role.
- Excellent verbal and written communication skills, with a professional demeanor.
- Proficiency in using helpdesk software and customer relationship management (CRM) tools.
- Strong problem-solving skills and the ability to handle challenging customer situations with tact.
- Ability to work effectively as part of a team in an office-based setting.
- A commitment to delivering outstanding service and building lasting client relationships.
- Competitive salary package reflective of experience.
- Opportunities for professional development and skill enhancement.
- Comprehensive health and wellness benefits.
- A supportive and team-oriented work environment located in Durban .
- Access to company resources and ongoing training programs.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×