Ecommerce Coordinator

Process and manage daily online orders. Respond to customer enquiries via email, telephone and other communication channels. Assist customers with product enquiries and recommendations. Prepare and send customer quotations. Deal with walk-in sales Monitor orders from placement through to fulfilment and delivery. Follow up on outstanding orders and customer queries. Assist customers with product selection, availability and general product information. Maintain accurate customer and order information.

Liaise with internal departments to ensure orders are processed correctly and efficiently. Identify customer needs and potential opportunities to improve the online customer experience. Assist with the general administration and development of the Online department. Learn and maintain a strong knowledge of the products we offer.

Strongly customer-service orientated. Friendly, professional and confident when dealing with customers. Organised and able to manage multiple orders and enquiries simultaneously. Comfortable communicating with customers over the phone and via email. A quick learner with the ability to develop a strong understanding of our products. Proactive and able to identify problems before they become issues. Forward-thinking and entrepreneurial in their approach.

Interested in being part of building and growing a new online department. Computer literate and comfortable working with online systems. Reliable, accurate and able to work independently.

Experience with Woo Commerce or other e-commerce platforms would be advantageous. Previous experience in customer service, sales administration, e-commerce, order processing or a similar environment would also be beneficial.