ResLife Coordinator

You will coordinate and support initiatives designed to build a strong and positive student community.

Responsibilities include:

• Developing and coordinating student engagement initiatives
• Planning residence life programmes and campaigns
• Supporting student orientation activities
• Coordinating wellness initiatives
• Planning and supporting student events and community activities
• Encouraging student participation
• Building a strong sense of belonging within the residence
• Identifying student needs and engagement gaps
• Gathering student feedback on events, facilities, services and the overall residence experience

You’ll also be an important point of contact for students.

You will:

• Assist with student queries, concerns and residence-related matters
• Document and follow up on student complaints
• Escalate concerns when necessary
• Communicate residence updates, notices, rules and reminders
• Assist management in identifying recurring student concerns
• Ensure sensitive student matters are handled professionally and confidentially
• Provide students with clear and professional feedback

This requires someone who is approachable and empathetic while still professional, organised and able to follow appropriate escalation processes.

The Res Life Coordinator will assist with the coordination and guidance of Sub-Wardens, Residence Assistants, Student Life Interns and other student leaders, where applicable.

You may assist management with:

• Shortlisting and interview coordination
• Selection of Student Life Interns and Residence Assistants
• Ongoing coordination and guidance
• Monitoring student leader performance
• Identifying training and support requirements
• Coordinating after-hours support responsibilities
  
  Handover and escalation processes
• Monitoring participation in approved residence initiatives
• Ensuring appropriate standards of conduct

The role may require after-hours work when operationally necessary.

Strong administration is an important part of this position.

You will maintain accurate records relating to:

• Student Events
• Event Attendance
• Student Engagement
• Complaints
• Student Concerns
• Actions Taken
• Student Feedback
• Risks
• Improvement Areas

You will also assist with residence calendars, communication plans, event trackers and post-event feedback reports, ensuring information is accurate and submitted within required timelines.

Success in this role is about more than running events.

You’ll be measured on the impact you have on the overall student experience and residence community, including:

• Student satisfaction
• Quality and speed of responses to student concerns
• Professional communication
• Event participation and attendance
• Student feedback
• Effective support of student leaders
• Accurate residence life reporting
• Positive residence culture
• Strong community engagement

• Matric / National Senior Certificate is required.
• A relevant qualification or experience in any of the following will be advantageous:
• Student Support | Residence Life | Student Affairs | Hospitality | Property Operations | Social Sciences | Community Development | Events Coordination
• Previous exposure to student accommodation, student engagement, residence operations, community development or events coordination would be particularly relevant.
• You will also need strong administrative, communication and reporting skills, while experience working with students and diverse residence communities will be advantageous.

We’re looking for someone who is:

• Approachable and people-focused
• An excellent communicator
• Passionate about the student experience
• Strong at building relationships with students
• Organ…