Retention Advisor

UK Retention Advisor

Join us and be part of this journey towards greater opportunities and brighter futures.

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Ready to make an impact? Join Concentrix in Durban as a Retention Advisor – Sales/Customer Service and bring your skills, drive, and ambition to an internationally innovative campaign.

In this on-site role, you’ll connect with customers, understand their needs, and help them find entertainment solutions that are right for them. With a base salary of R8 000 + performance incentives, supportive teams, and opportunities to grow, this is your chance to build a career with a global community that celebrates individuality, inclusion, and success.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Quickly understand customers’ requirements and create tailored packages that best suit their needs
• Support new customers in choosing the right entertainment provider and help existing customers upgrade or get the most value from their current subscriptions
• Have engaging, meaningful conversations that build trust and support positive customer outcomes
• Stay up to date with products, services, campaigns, and brand updates so you can confidently support customers
• Keep the customer at the heart of every interaction
• Share best practices with colleagues and take part in feedback conversations to keep learning and improving
• Continue developing your skills through learning and development resources
• Deliver exceptional service in every customer interaction
• Follow all compliance guidelines to ensure products are offered to the right customers, in the right way

We embrace our game-changers with open arms, people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Have 1 year of call centre experience and/or 6 months of direct sales experience excluding retail clothing, or collections and customer service experience
• Have passed Grade 12 or NQF4
• Have a minimum B2 English language level, including email writing ability and computer literacy
• Communicate clearly, professionally, and confidently with customers
• Have a passion for sales while always putting the customer first
• Thrive in a target-driven environment and take ownership of your performance to meet expected KPIs
• Naturally deliver exceptional service and are committed to doing the right thing for customers
• Are resilient, flexible, and able to think creatively when solving customer needs
• Are confident in a fast-paced environment and able to adapt to changing requirements
• Build relationships quickly and communicate with empathy, positivity, and professionalism
• Are passionate about seeing customer challenges through to resolution