Learning & Development Facilitator

We have a fantastic opportunity for a passionate Learning & Development Facilitator to deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.

In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

• Deliver engaging and effective training programs (onboarding, systems, soft skills, compliance) tailored to diverse learning needs and aligned with business, client, and company values.
• Assess training needs, evaluate effectiveness, and provide post-training support to ensure continuous learning and skill application.
• Collaborate with stakeholders and subject matter experts to customize content and keep training relevant through up-to-date product and business knowledge.
• Provide ongoing coaching, mentoring, and real-time support (including Grad Bay groups) to address knowledge gaps and support employee development.

• A minimum of 3 years of proven experience as a facilitator/trainer/SME in the UK Insurance space.
• Previous experience in customer service is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills. Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

• Training Needs Analysis
• Learning Program Design & Development
• Assessment & Evaluation
• Stakeholder Engagement
• Learning Management System (LMS) Administration
• Continuous Improvement & Innovation
• Compliance & Record-Keeping
• Reporting

Will be an initial conversation with the Head of Training, focusing on functional expertise and core competencies.

Will be with the Director of Training and will further assess key competencies, behavioural capability, and industry‑leading experience.

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service
  - Create “WoW” moments for your customers every time.

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

It’s not just about what we do, but how we do it — our behaviours are what make us special.