Training Lead; UK Financial Services

We are seeking a Training Lead to provide strategic leadership and coordination across the learning function within the UK Financial Services sector. This role will oversee the planning, delivery, and continuous improvement of high-quality learning programmes, ensuring training resources, regulatory requirements, and delivery schedules are effectively managed. The Training Lead will mentor and develop trainers, strengthening facilitation capability, subject matter expertise, and learner engagement, while driving consistency, compliance, and excellence across all training delivery.

• Lead, guide, and support the training team to ensure the effective planning and delivery of all learning programs.
• Allocate training resources, manage training schedules, and oversee trainer performance to ensure consistent high‑quality delivery.
• Mentor and coach trainers, providing feedback, support, and development opportunities to enhance facilitation skills and knowledge.

• Oversee the facilitation of engaging and effective learning programs, ensuring trainers deliver content that enhances employee knowledge, skills, and performance.
• Ensure smooth delivery of onboarding, systems training, soft skills, compliance modules, and any client‑specific programs.
• Review, refine, and sign off on training methods, materials, and facilitation approaches to meet diverse learner needs.

• Collaborate with stakeholders and subject‑matter experts to develop, update, and customise training content to support business and client requirements.
• Ensure all training materials reflect company values, business goals, and operational realities.
• Maintain quality standards across all training assets, including assessments, presentations, and job aids.

• Conduct and oversee training needs analysis to identify skill gaps across teams, campaigns, or business areas.
• Develop action plans with trainers to address identified gaps through targeted interventions.
• Monitor progress and ensure skill gaps are resolved in alignment with operational expectations.

• Oversee the evaluation of training effectiveness using assessments, feedback forms, and performance outcomes.
• Analyse trends and develop recommendations to enhance training content, delivery methods, and learner experience.
• Champion a culture of continuous learning across the training team and broader operations.

• Work closely with Operations, Quality, HR, and client partners to align training efforts with business needs.
• Provide updates on training progress, emerging themes, and risk areas that may impact performance.
• Participate in calibration, performance review discussions, and project meetings as a training representative.

• Ensure appropriate post‑training support structures are in place for new hires and existing employees.
• Oversee trainer involvement in Grad Bay groups, ensuring real‑time support, coaching, and knowledge reinforcement.
• Maintain strong knowledge of products, systems, processes, and business changes to keep training relevant and up to date.

• Ensure all training delivery and documentation meet internal and client compliance standards.
• Safeguard accurate record‑keeping of attendance, assessments, and certifications.
• Monitor adherence to process updates, policies, and quality requirements.

• 3 - 5 years experience in a leadership role with L&D
• Exposure to UK Financial services is essential (application will need to highlight UK FS Experience)
• Ability to deliver high-quality training sessions both in person and…