Customer Service Engineer AX​/XP KZN

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Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, reflects our pioneering spirit and long history of engineering in the evolving healthcare industry.

We offer a flexible, dynamic environment to grow personally and professionally. If you are ready to join our global team as Customer Service Engineer AX/XP (Angio therapy / X‑ray Products) based in KZN, South Africa, we want to hear from you.

• Complete a broad scope of technical tasks including installation/commissioning, maintenance, and evaluation of customers' equipment and systems.
• Support customers remotely and onsite, providing 2nd and 3rd level user support for arising issues.
• Contribute to or maintain internal tools, equipment, processes, and data repositories.
• Participate in estimation, planning, and review of technical tasks to support project acquisition and management.
• Engage in technical design and development for service offerings, manage subcontractors, and monitor delivery.
• Support all service processes and ensure optimal performance and efficiency within your area of responsibility.
• Participate in training courses, including self‑study, computer courses, and on‑the‑job training for skills development and knowledge transfer.
• Perform any other duties reasonably expected of a Customer Service Engineer.

• Diploma in Electrical Engineering (light current) or equivalent, with 5–8 years of experience in repair and maintenance of X‑ray equipment and/or similar digital imaging scope in the healthcare sector.
• Experience performing Radiation Quality Assurance tests as required by ISP 17020 Inspection Body is advantageous.
• 5 years’ experience repairing and maintaining X‑ray equipment and/or Cathlabs/Angio labs.
• IT experience is advantageous.

• Must be able to work overtime during weeks and weekends, and on public holidays.
• Willing to perform standby duties after hours; weekend work required on a rotational basis.
• Excellence, quality, and compliance in daily interactions, operations, and reporting are mandatory.

Note*** Preference may be given to designated groups in accordance with the company’s Employment Equity targets.

• Mid‑Senior level

• Full‑time

• Other
• Industrial Areas:
  Medical Equipment Manufacturing;
  Hospitals and Health Care;
  Biotechnology Research

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