Technical Support Engineer

Job Description

About the job Technical Support Engineer

VACANCY:
Technical Support Engineer

REPORTING TO:
Accountable Manager (AM) and Chief Engineer (CE)

LOCATION:

Durban

Are YOU a detail-driven problem solver with a passion for aviation
? Join us as a Technical Support Engineer
, where you'll coordinate heavy maintenance, forecast parts and defect trends, and drive operational readiness across multiple aircraft types. It's your time to lead from the ground and keep us soaring.

• Research and Advisory:
  Conduct research and provide recommendations on parts, tooling, and material requirements for aircraft maintenance projects, including heavy maintenance tasks such as 500-hour inspections, ensuring compatibility and compliance with OEM specifications.
• Technical Enquiries and Claims:
  Prepare, submit, and follow up on Technical Enquiries (TEs) to OEMs and suppliers, and manage Power-by-Hour (PBH) and support by the hour (SBH) claims related to heavy maintenance and routine checks.
• Work Scope and Project Planning:
  Develop detailed work scopes, project plans, and schedules for maintenance activities, including heavy maintenance (e.g., 500-hour inspections, G-checks, and refurbishments), upgrades, and configuration changes as requested by the AM and CE.
• Material Management:
  Forecast annual parts and material requirements for routine and heavy maintenance tasks, source alternative solutions for parts and tooling, and coordinate with the Procurement Controller and Logistics team to ensure timely availability.
• Trend Analysis and Reporting:
  Produce monthly parts and defect trend reports to identify recurring issues, enable preplanning for parts procurement, and plan remediation strategies for identified trends.
• Tool and Equipment Management:
  Identify, source, and manage tooling requirements for maintenance tasks, including specialized tools for heavy maintenance and 500-hour inspections, and research or manufacture alternative tooling solutions when necessary.
• Production Planning and Management:
  Oversee the planning and execution of maintenance production schedules, including heavy maintenance cycles such as 500-hour inspections, ensuring efficient workflows, minimal downtime, and adherence to project timelines. Provide daily, weekly and monthly reports on projects.
• Deployment Support:
  Provide planning and solutions for the setup of new aircraft deployments, including logistics, manpower, and equipment coordination for both routine and heavy maintenance requirements.
• Technical Subscriptions and Data Management:
  Manage and update technical subscriptions, including downloading and updating Nav data and Cockpit Voice and Flight Data Recorder (CVFDR) downloads for various aircraft, ensuring compliance during heavy maintenance checks.
• Compliance and Documentation:
  Ensure all planning and maintenance activities, including 500-hour inspections, comply with Aircraft Maintenance Manuals (MM), Illustrated Parts Catalogs (IPCs), Service Bulletins (SBs), and Airworthiness Directives (ADs).
• Cross-Functional Support:
  Provide technical research and support to the Accountable Manager and Chief Engineer.
• Manage and coordinate development and implementation of modification, SB's, STC's. Engaging with suppliers, design organizations and getting mod approval from SACAA.

• Technical Expertise:
  Extensive knowledge of Aircraft Maintenance Manuals, Illustrated Parts Catalogs, Service Bulletins, and Airworthiness Directives, with specific expertise in planning for heavy maintenance tasks like 500-hour inspections.
• System Knowledge:
  High-level understanding and experience in mechanical and avionics systems, with specific expertise in AS330, AS332, or H225 aircraft (advantageous).
• Analytical
  
  Skills:
  
  Ability to analyze parts and defect trends and produce actionable reports to support preplanning and remediation efforts.
• Communication:
  Strong verbal and written communication skills to liaise with OEMs, suppliers, and internal teams, and to present trend reports effectively.
• Team
  
  Collaboration:
  
  Ability to work effectively in a team environment and coordinate with cross-functional departments.
• Independence:
  Capability to work with minimal supervision, demonstrating initiative and problem-solving skills.

The following is essential for this position:

• Qualified Aircraft Mechanic or Avionics Technician.
• Licensed Aircraft Maintenance Engineer (preferred). (Licensed on AS332 and EC225 advantageous).
• Comprehensive knowledge of aircraft maintenance processes, including heavy maintenance inspection protocols.
• Proficiency in production planning, resource management, and data analysis tools for trend reporting.
• Minimum of 10 years' experience in aircraft maintenance, with experience in heavy maintenance, refurbishments, aircraft upgrades, or configuration changes considered an advantage.
• Experience working with SACAA (advantages).

• Office-based with frequent visits to maintenance facilities or deployment…