Operations Engineer; KZN Umhlanga)

Operations Engineer (KZN: Durban/Umhlanga)

September 18, 2026

• Provide support for maintenance, support and development of secure, reliable, and efficient network, security and voice infrastructure that provides platform for Borwood services.
• Provide operational support for Borwood customers, resolving incidents, managing service requests and actively monitoring infrastructure services (ticket management).

• Using appropriate tools, resources, and processes to troubleshoot and manage IT problems and incidents
• Work with customers and Borwood staff for problem resolution
• Engage with vendors as necessary to resolve network, security, system and voice faults and performance
  issues
• Participate in 7-day support schedules and shift rotas.
• Be a single point of contact (SPOC) for incident and service request resolution.
• Build relationships with all Borwood stakeholders internal and external
• Perform maintenance and system upgrades for company network, security, systems and voice infrastructure.
• Configuration of network, security and voice equipment and systems
• Work within established configuration and change management policies to ensure success of network
  changes.
• Assist in the installation of equipment, and provisioning of new services, as required.
• Participate in departmental meetings, training sessions and company activities as required.
• Use appropriate configurations, tools and follow relevant procedures to assure the security of the network.
• Work closely with broader team to provide support for core and customer engineering projects.
• Proactively highlight and escalte any observed vulnerabilities within Borwood infrastructure.

• Assist in monitoring key performance metrics and indicators for IT infrastructure to ensure service
  availability.
• Assist in the monitoring of infrastructure resource utilisation, trending, and capacity planning.
• Provide reporting on technical services as required by the business.
• As required, create and update documentation for all relevant procedures, solutions and architectures

• As required, document agreed procedures and designs.
• Provide technical expertise as required to assist in business development and opportunities.

• Support and participate in other areas of the business as and when required.
• Assist with the implementation and handover of services to customers, which may include travel for site
  visits, etc.
• Adhere to Borwood's policies and procedures
• Be willing to carry out or assist with such tasks as may be required in order to achieve deliverables, or as
  reasonably requested by a member of Borwood
• Regularly familiarise yourself with Borwood's portfolio of products and services,
  customers, suppliers and internal procedures
• Be a professional and courteous representative for Borwood at all times

• 2+ years of hands-on experience in an IT environment
• Knowledge and experience of physical network, systems, security or voice infrastructure
• Understanding of basic networking concepts
• Experience in a customer-facing role, providing support for IT services
• Technical knowledge and experience working with Cisco network platforms
• Knowledge and experience of physical network infrastructure
• Knowledge / experience of voice configurations an advantage
• Knowledge / experience of firewall configurations an advantage
• Knowledge / experience of Linux systems administration an advantage
• Trustworthy
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal
• Self-motivated and able to work under the guidance of other network engineers
• Contribution to continuous improvement and innovation
• Adopting a thorough and organised approach to work