Call Center Agents​/Data Capturer

Are you someone who can:

• Act responsibly with work related resources to contribute to cost containment.

• Address customer needs in order to meet or exceed customer expectations.

• Build and maintain stakeholder relationships.

• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.

• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.

• Be flexible and adapt to changing circumstances.

• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.

• Participate in the innovation process in the business and contribute toward new innovations against objectives.

• Plan and complete activities within area of work to meet set time and quality standards.

• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.

• Maintain documentation and share information with the team where applicable.

• Execute own work in accordance with the organisational values and code of ethics.

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

• Identify and escalate risk as normal part of work.