Third Line IT Technician

Overview

The Third Line IT Technician plays a critical role in server administration, network monitoring and advanced troubleshooting and is at the heart of keeping our digital ecosystem secure, scalable and at the forefront of transformation.

• Server & Cloud Administration
  Manage, configure, and maintain Windows Server, Azure AD, and Microsoft 365 services. Implement and monitor patch management policies across servers and endpoints. Ensure high availability, uptime, and disaster recovery readiness.
• Network & Security Management
  Configure and manage firewalls, switches, and network security appliances. Maintain and enforce group policies and endpoint security controls. Oversee antivirus, threat detection, and response platforms.
• RMM & Monitoring
  Manage Remote Monitoring and Management (RMM) tools for proactive detection and resolution. Produce regular health, performance, and compliance reports for infrastructure and endpoints. Optimise alerting and escalation processes for faster resolution.
• Advanced Troubleshooting & Escalation
  Serve as escalation point for 1st and 2nd line teams on complex technical issues. Lead root-cause analysis and remediation of recurring infrastructure problems.
• Documentation & Compliance
  Maintain detailed records of system configurations, patch logs, and network diagrams. Ensure adherence to IT governance, POPIA, PCI-DSS, and internal ICT security standards.
• Projects & Continuous Improvement
  Support IT infrastructure projects, upgrades, and migrations. Recommend and implement new technologies to enhance efficiency, security, and scalability. Collaborate with IT leadership to standardise best practices across stores and head office.

• Degree/diploma in Computer Science, IT, or related field.
• Minimum 4–5 years of experience in 3rd line/server administration.
• Strong knowledge of Microsoft Azure, Active Directory, and M365 ecosystem.
• Proven expertise with firewalls, switches, VPNs, and RMM tools.
• Experience with enterprise patching, GPO management, and endpoint security.
• Familiarity with IT service management (ticketing, SLA adherence, documentation).
• Valid driver’s license and travel to sites on occasion.