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Junior Implementation Consultant

Job in Durban, 4056, South Africa
Listing for: multiSEARCH Recruitment
Full Time position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    Technical Support, IT Consultant
Job Description & How to Apply Below
Position: JUNIOR IMPLEMENTATION CONSULTANT

Customer Support

  • Monitor and manage company support platforms, responding to client queries within agreed time frames.
  • Maintain a professional and courteous manner with clients.
  • Escalate complex issues where necessary.
  • Ensure all support requests are resolved and closed efficiently.
  • Communicate client feedback and future needs to the technical team.
  • Provide clear and accurate information to clients, ensuring they understand the solutions provided.
Software Implementation & Project Support
  • Assist in the implementation and setup of the company software for clients.
  • Work with senior consultants and project teams to configure and optimize the software according to client requirements.
  • Support project planning and execution, ensuring milestones and deliverables are met.
  • Assist clients in understanding how to use the software effectively.
  • Conduct basic training sessions for clients, both remotely and on-site.
  • Identify opportunities to improve the system and communicate feedback to the development team.
TECHNICAL SKILLS & REQUIREMENTS
  • Strong Microsoft Office skills.
  • Basic understanding of SQL or database queries (preferred but not required).
  • Familiarity with business software (ERP, CRM, or document management systems) is advantageous.
  • Ability to troubleshoot software-related issues.
  • Comfortable using remote connection tools.
EDUCATION & EXPERIENCE
  • Tertiary qualification in Information Technology, Business, or a related field.
  • Prior experience in software support, IT, or a technical role is beneficial but not required.
  • Recent graduates or individuals with a strong technical mindset are encouraged to apply.
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