Junior Implementation Consultant

Customer Support

• Monitor and manage company support platforms, responding to client queries within agreed time frames.
• Maintain a professional and courteous manner with clients.
• Escalate complex issues where necessary.
• Ensure all support requests are resolved and closed efficiently.
• Communicate client feedback and future needs to the technical team.
• Provide clear and accurate information to clients, ensuring they understand the solutions provided.

• Assist in the implementation and setup of the company software for clients.
• Work with senior consultants and project teams to configure and optimize the software according to client requirements.
• Support project planning and execution, ensuring milestones and deliverables are met.
• Assist clients in understanding how to use the software effectively.
• Conduct basic training sessions for clients, both remotely and on-site.
• Identify opportunities to improve the system and communicate feedback to the development team.

• Strong Microsoft Office skills.
• Basic understanding of SQL or database queries (preferred but not required).
• Familiarity with business software (ERP, CRM, or document management systems) is advantageous.
• Ability to troubleshoot software-related issues.
• Comfortable using remote connection tools.

• Tertiary qualification in Information Technology, Business, or a related field.
• Prior experience in software support, IT, or a technical role is beneficial but not required.
• Recent graduates or individuals with a strong technical mindset are encouraged to apply.