Systems Engineer Team Leader

Responsibilities

• Manage the performance of close monitoring of the systems infrastructure and react quickly to co-ordinate activities for the resolution of complex problems as they occur.
• Manage the scheduling and prioritization of all project-related work in line with the department objective’s working closely with the Project Management Office
• Analyzing the performance, capacity and trends of the group’s systems infrastructure and escalating concerns to the Technical Manager
• Manage the implementation changes and upgrades where appropriate in line with the change management procedures in place
• Facilitate the diagnosis and resolution of complex problems relating to systems infrastructure and assists where required
• Manage the maintenance of the systems infrastructure life cycles across all hardware and software
• Manage the administration and maintenance of the monitoring and management platforms
• Manage the documentation of systems infrastructure which includes but is not limited to:
  Technical Processes, Procedures, Standards and Schedules (e.g. MS Patching)
• Provide input into systems engineering strategy and architecture
• Ensure that the System Engineering calls are resolved within SLA and where additional assistance is required, that the relevant teams including 3rd parties, are enrolled to assist and drive resolution. The incumbent must maintain contact with the customer interfaces throughout the process until resolution.
• The incumbent will play a key role in mentoring and upskilling the systems engineering team members as well as second line support team members to ensure they understand the systems infrastructure landscape and assist in identifying proactive processes to monitor and support it

• Manage the performance of close monitoring of the systems infrastructure and react quickly to co-ordinate activities for the resolution of complex problems as they occur.
• Manage the scheduling and prioritization of all project-related work in line with the department objective’s working closely with the Project Management Office
• Analyzing the performance, capacity and trends of the group’s systems infrastructure and escalating concerns to the Technical Manager
• Manage the implementation changes and upgrades where appropriate in line with the change management procedures in place
• Facilitate the diagnosis and resolution of complex problems relating to systems infrastructure and assists where required
• Manage the maintenance of the systems infrastructure life cycles across all hardware and software
• Manage the administration and maintenance of the monitoring and management platforms
• Manage the documentation of systems infrastructure which includes but is not limited to:
  Technical Processes, Procedures, Standards and Schedules (e.g. MS Patching)
• Provide input into systems engineering strategy and architecture
• Ensure that the System Engineering calls are resolved within SLA and where additional assistance is required, that the relevant teams including 3rd parties, are enrolled to assist and drive resolution. The incumbent must maintain contact with the customer interfaces throughout the process until resolution.
• The incumbent will play a key role in mentoring and upskilling the systems engineering team members as well as second line support team members to ensure they understand the systems infrastructure landscape and assist in identifying proactive processes to monitor and support it

• Manage the performance of close monitoring of the systems infrastructure and react quickly to co-ordinate activities for the resolution of complex problems as they occur.
• Manage the scheduling and prioritization of all project-related work in line with the department objective’s working closely with the Project Management Office
• Analyzing the performance, capacity and trends of the group’s systems infrastructure and escalating concerns to the Technical Manager
• Manage the implementation changes and upgrades where appropriate in line with the change management procedures in place
• Facilitate the diagnosis and resolution of complex problems relating to systems infrastructure and assists where required
• Manage the…