Interfaces Specialist

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Reporting to the Head of IS - the jobholder is responsible for the planning and provision of quality end to end information and information technology Infrastructure services and solutions within branches. The jobholder will ensure effective provision of ATMS, POS, Networks Communications and improve services to the bank’s customers.

• Ensure Absa Group IT standards and procedures are in place and adhered to.
• Support and manage the network infrastructure
• Management of all aspects of problem definition through to resolution, supplier liaison, development of escalation procedures and monitoring adherence to them.
• Formulate succession management plans, and the associated training requirements, to sustain future development and growth of staff, and to ensure effective IT support in line with new technologies.
• To carry out system administration, performance tuning and capacity planning, in particular to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change.
• Evaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems.
• Keep updated with the latest trends in IT and IS development.
• Provide complete support to IT Service and Support analysts, involving expert input into resolution of complex problems, installation, operation and management of servers and clients.
• Act as an escalation point for the business in the absence of the Manager.
• Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.
• Develop plans to ensure effective scheduling of IT Change ensuring the completion of IT projects within expected time and cost frames.
• Ensure that projects are executed according to projects scope and that project deliverables are met by liasing effectively with Project Managers and the business.
• Provide and maintain detailed backup and recovery procedures by ensuring that daily and monthly backups on supported servers are performed.
• Ensure SLAs are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary.
• Ensure all current IT systems are operating effectively.
• Ensure that documentation of server configurations, local area networks and any changes to the configuration/network design is carried out.
• Ensure the highest level of system availability and performance is achieved through measurement and proactive initiatives.
• Regular monitoring of all outstanding faults and liaison with the services providers regarding the faults and provide reports on a regular basis on network and bandwidth utilisation.
• Provide technical support for all ATMs and e – Channel applications
• Work with product and other functions in designing, developing and optimizing e-channel applications
• Perform daily monitoring of ATMs and ensure maximum up time for all ATMs
• Provide management summary reports on the performance of the ATMs.
• Manage all the ATM vendor to ensure they meet their SLAs
• Perform the frequent meeting with the ATM vendors to review SLA and other performance issues
• Assist the Fraud and detection team in the handling of ATM related electronic fund transfer (EFT) customer disputes or fraudulent issues
• Ensure high-quality ATM client service by maximizing ATM network up-time/availability.
• Provide ATM Help Desk support for day-to-day network operations, provide after-hours and weekend support for…