UX Designer

User Research & Analysis

• Plan and conduct user research using methods such as interviews, surveys, contextual inquiries, and usability testing.
• Analyse qualitative and quantitative data to uncover user needs, pain points, and behavioural patterns.
• Develop user personas, scenarios, and journey maps to inform design decisions.
• Stay informed about industry trends, competitor products, and emerging technologies.
• Conduct research within regulated environments (e.g., financial, telco), ensuring user experience aligns with compliance and security standards.
• Map omni-channel experiences across products, platforms, and partner ecosystems.

Experience Design & Prototyping

• Translate research insights and business requirements into wireframes, mock-ups and interactive prototypes that drive measurable outcomes.
• Design intuitive user flows and navigation structures that support task completion and engagement.
• Create and maintain design documentation including interaction specifications and annotated wireframes.
• Iterate designs based on stakeholder feedback, usability testing, and performance metrics.
• Design seamless cross-product journeys that integrate payments, identity, and connectivity services.
• Collaborate with product and engineering to simplify complex financial or telco processes into intuitive digital experiences.

Visual Design & Systems

• Apply visual design principles to ensure clarity, consistency, and aesthetic appeal across interfaces.
• Contribute to and maintain design systems, style guides, and component libraries.
• Ensure designs are responsive and optimized for various devices and screen sizes.
• Collaborate with engineering to ensure design fidelity in implementation.
• Ensure visual and interaction design align with relevant brand, compliance, and accessibility guidelines.

Collaboration & Delivery

• Ensure compliance with accessibility standards (e.g., WCAG) and inclusive design practices.
• Conduct heuristic evaluations and usability audits to identify areas for improvement.
• Advocate for user-centred design principles throughout the product lifecycle.
• Monitor user journey performance through analytics and feedback loops, identifying opportunities for optimisation.
• Collaborate with Data and Product teams to run experiments and measure the impact of UX changes
• Partner with compliance, risk, and data teams to balance usability with regulatory and security requirements.
• Support product managers with UX input into discovery, prioritization, and go-to-market planning.

Documentation & Governance

• Maintain organised records of research findings, design iterations and decision logs.
• Contribute to UX governance by documenting best practices and design guidelines.
• Participate in design reviews and contribute to continuous improvement of UX processes.