Data Analyst– Core Business

Job Title:

Data Analyst – Core Business

Department: FSP – Core Business

Reports To:

Business Administrations Manager

Location:

Durban

Employment Type:

Full-time

The Data Analyst is responsible for collecting, analysing, interpreting, visualising, and reporting data that supports key decision-making across Icebolethu Funerals’ business units – including funeral insurance, funeral services, burial services, claims, transport, mortuary, catering, tombstones, sales, and complaints.

The role ensures the organisation uses accurate, meaningful, and timely data to improve service delivery, drive operational efficiency, enhance customer satisfaction, reduce risk, and support regulatory compliance (FSCA, TCF, POPIA).

• Collect, clean, and validate data from multiple sources (CRM, funeral system, claims system, finance systems, complaints register, sales reports).
• Maintain data integrity, accuracy, and consistency across systems and reports.
• Develop and maintain data dictionaries, definitions, and standardised reporting structures.
• Manage datasets for policy data, claims, branch performance, customer experience, complaints, supplier performance, and service delivery metrics.
• Ensure data handling complies with POPIA and internal governance standards.

• Analyse operational and financial performance for all Icebolethu divisions.
• Identify trends, patterns, anomalies, and root causes in:
  • Claims delays
  • Policy lapses
  • Complaints trends
  • Service delivery failures
  • Regional/branch performance
  • Sales productivity
  • Supplier performance (tents, catering, tombstones, transport)
• Evaluate KPIs, service levels, turnaround times, and client experience metrics.
• Perform segmentation, forecasting, scenario modelling, and productivity analysis.
• Provide insights around cost reduction, revenue growth, operational optimisation, and risk mitigation.

• Produce weekly, monthly, and quarterly performance reports.
• Create interactive dashboards (Power BI/Tableau/Excel) for Executive, Regional Managers, Branch Managers, and operational teams.
• Develop automated reporting tools to reduce manual work and improve real-time decision-making.
• Present findings clearly using graphs, summary insights, trend analysis, and recommendations.
• Maintain reports used for FSCA submissions, Compliance, and EXCO reviews.

• Translate data findings into actionable recommendations.
• Support strategic initiatives, including:
  • Expansion of branches
  • Product pricing and claims behaviour
  • Operational efficiency improvements
  • Customer experience enhancements
  • TCF compliance tracking
• Support Complaints, QA, and Compliance teams with Root Cause Analysis (RCA).
• Assist Claims and Burial Services in identifying bottlenecks and performance gaps.

• Work with:
  • Operations
  • Claims
  • Finance
  • Complaints Department
  • Mortuary & Transport
  • Sales & Marketing
  • Supplier Management
  • Compliance & Risk
• Ensure each department has data-driven insights for decision-making and performance improvement.
• Collaborate with IT for system optimisation and data extraction improvements.

• Ensure accuracy and reliability of all reports and dashboards.
• Conduct routine audits of datasets to identify errors and inconsistencies.
• Maintain confidentiality of client and business data.
• Uphold standards aligned with FSCA, TCF, POPIA, and internal audit requirements.
• Implement best practices in data governance and reporting structures.

• Grade 12 / Matric (required).
• Bachelor’s degree in Data Science, Statistics, Information Systems, Mathematics, Finance, or related field (preferred).
• Data analytics certifications in Excel, SQL, Power BI, Tableau, or Python advantageous.
• Exposure to financial services or insurance regulation beneficial.

• 2–4 years experience as a Data Analyst, Business Analyst, Reporting Analyst, or similar role.
• Experience in a funeral business, insurance company, financial institution, or service industry is beneficial.
• Experience working with large datasets, operational metrics, and…