IT Support Technician

Location: [Your City / Remote]
Employment Type: Full-time

We’re looking for a detail-oriented IT Support Technician to provide technical assistance and ensure smooth day-to-day IT operations. You’ll be the first point of contact for staff experiencing technical difficulties, handling everything from troubleshooting to hardware/software maintenance.

• Provide first-line technical support via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and other devices.
• Support staff with Microsoft Office, email, and business applications.
• Monitor system performance and escalate complex issues to senior IT staff.
• Keep accurate logs of IT requests and solutions.

• Diploma or certificate in IT, Computer Science, or related field.
• 1–2 years’ experience in IT support/helpdesk (entry-level grads welcome).
• Knowledge of Windows OS, networking, and Microsoft Office Suite.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service abilities.

• Experience with Active Directory & basic server support.
• Knowledge of cloud platforms (Microsoft 365 / Google Workspace).
• A+ or N+ certifications.

• Competitive salary
• Training and certification support
• Opportunity to grow into system admin or network engineering roles
• Supportive team environment