Junior IT Technician

Our client is a dynamic and growing IT services provider specializing in comprehensive technical support and infrastructure management. They are currently seeking an energetic, driven Junior to Mid-Level IT Support Technician to join their team and assist in supporting their expanding portfolio of retail and healthcare clients.

• Education:
  
  A completed Diploma or Degree in Information Technology, Computer Science, or a related field.
• Experience:
  
  1–4 years of proven experience in an IT Technical Support, Desktop Support, or Field Technician role.
• Direct, hands-on experience working with POS (Point of Sale) Software is essential.
• Previous experience with Pharmacy management software is highly advantageous.
• Licensing & Transport:
• Must possess a valid, clean driver’s license.
• Must own a reliable personal vehicle (essential for regular travel to various client sites).

• On-Site & Remote Support:
  Diagnosing, troubleshooting, and resolving hardware, software, and network connectivity issues for clients.
• System Installation & Maintenance:
  Installing, configuring, and updating specialized POS systems and pharmacy software applications.
• Hardware Maintenance:
  Setting up and maintaining desktops, laptops, servers, printers, and retail peripherals (e.g., receipt printers, barcode scanners, card terminals).
• Network Administration:
  Assisting with the basic setup and troubleshooting of local networks (LAN, Wi-Fi, routers, and switches).
• Client Relationship Management:
  Serving as a professional, polite, and helpful representative of our client during site visits, ensuring minimal downtime for businesses.
• Documentation:
  Maintaining accurate records of technical issues, resolutions, and client site configurations.

Application Instruction:
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