Intermediate Systems Engineer

Responsibilities

• Administration of the Windows/Linux network, including all servers and desktops and laptops.
• Maintenance of the Windows Server, Group Policy, Active Directory, Exchange.
• Maintenance of all software installations.
• Disaster Recovery and Business Continuity recommendation.
• Timely installation of patches, updates, and service packs following patch audit assessments.
• Setting up / configuring / administration of NMS system(s), e.g. Nagios, Net Flow, Cacti.
• Installation / maintenance / troubleshooting CCTV solutions.
• Working experience administering enterprise IP networks in mission‑critical, 24x7 environments.
• Able to conduct research into networking issues and products as required.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Administration, support and configuration of MS Office O365 for staff.
• Maintenance of additional complementary functionality for customer sub sites.
• Administer and support at enterprise‑level Microsoft Exchange infrastructure.
• Troubleshoot Exchange related issues when alerted by monitoring software.
• Providing end‑user support for all PC based hardware, applications and services.
• New user setup. Installing, configuring workstations, software, telephone services, network printing.
• Maintain and provide support for all IT infrastructure.
• Provide tier 1 and tier 2 support and troubleshooting.
• Troubleshoot OS, network and storage related issues.
• Operational Security, Maintenance and Governance.
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility.
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation on systems.
• Work closely with the Senior Engineers to make sure all systems are secure.
• Extensive experience installing and maintaining VIP Payroll, VIP People and Pastel Evolution.
• Extensive exposure to managing backup solutions / optimize current processes as the company grows.
• Assist where required with Microsoft SAM audit.
• Management of McAfee End Point Protection Suite (EPO, DLP, Antivirus, Endpoint Encryption).
• Strong leadership and time management skills to train and support 1st and 2nd level Systems Engineers / 1st, 2nd and 3rd level IT Support Engineers.

The job obligations of a Systems Engineer II go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day‑to‑day tasks is critical to the success of the department and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• See each day as a chance to learn and develop. Take a curious and enthusiastic approach to your duties and difficulties.
• Be willing to investigate novel techniques, approaches, and remedies. Keep abreast with developments and trends in your sector.
• Effectively collaborate with your team. Recognize that a team's combined efforts are frequently what lead to success.
• Offer your assistance to Team Members who may need help or guidance in tackling technical challenges.
• Hold yourself and your colleagues accountable for delivering on commitments and meeting deadlines.
• Lead by example, influencing others through your commitment to ethical conduct.
• Be a forward thinker by proactively identifying potential issues and proposing solutions.
• Facilitate productive communication and feedback within the team to improve collaboration and problem‑solving.
• When necessary, go above and beyond the call of duty to ensure the proper operation of crucial systems.
• Strive for personal growth and development while staying true to your core values and principles.

• Relevant Degree/Diploma in Information Technology.
• Internationally recognized Microsoft Certificate
• Linux+ or equivalent course
• 4+ years in a similar position with proven track record.
• Working experience with Asterisk and Avaya Enterprise VoIP services.
• 2+ years’ experience writing scripts.
• Extensive experience/exposure and knowledge of IP networking and protocol.s
• Writing queries in MSSQL 2012+ using SSMS
• Scripting using Perl,TCL language, Python.
• Microsoft Office 365 (Advantageous)
• Microsoft Exchange (Advantageous)
• Microsoft SharePoint (Advantageous)
• Microsoft Server (Advantageous)
• Microsoft Azure (Advantageous)