IT Business Analyst; Inbound

Job Overview

IT Business Analyst (Inbound) within Group Services operating unit. Based in Westville, report to Applications Manager.

• Deliver effective, sustainable solutions for RCL FOODS IT Systems/Applications.
• Support and develop capabilities within Sourcing, Inbound & Manufacturing areas.
• Ensure operational effectiveness and excellence of business units and functional areas.
• Manage full range of activities across Sourcing & Procurement, Materials management, Inventory management, Production Planning, and Extended Warehouse Management.
• Work with business to identify opportunities for improvement in operations, processes and systems.
• Engage with stakeholders during projects to establish, understand and document detailed business requirements.
• Assist in design or modification of business or IT systems, determining scope and drafting functional & technical specifications.
• Document functional specifications and verify technical design with developers.
• Ensure all testing is conducted and documented per agreed standards.
• Manage help‑desk activities, track change requests and ensure timely resolution.
• Document testing results, obtain release sign‑off, maintain operational quality through bug fixes and enhancements.
• Review external developments and trends, evaluate new technologies (AI, Process Automation) or best‑of‑breed solutions.
• Identify and mitigate process or system‑based gaps, recommend compensating controls.
• Support Applications Manager in identifying application solutions to address key business requirements.
• Report system non‑compliance and identify business risk to the Applications Manager.
• Plan and coordinate project delivery of targets/projects; cross‑skill team members where appropriate.
• Engage with key stakeholders to develop and grow partnerships.
• Commit to ongoing learning and skill development to ensure sustainable growth.

• Degree in Information Technology.
• Minimum 3 to 5 years’ experience within relevant business function or information technology environment.
• ERP Applications experience specifically in Materials Management, Inventory Management and Production.
• Experience leading projects in the above areas.
• Valid Code E drivers’ license.
• Relevant systems exposure or certification for ERP system.
• Experience with best‑of‑breed systems is advantageous.