HR Systems Specialist

Responsibilities

The HR Systems Specialist serves as a functional subject matter expert across HR technology platforms and processes, ensuring system adoption, process optimisation, governance, training and ongoing enhancement of HR systems. The role partners with HR, business leaders and technology teams to support organisational objectives, improve Team Member experiences and optimise business processes.

• Maintain functional ownership of assigned HR systems, modules and business processes.
• Configure and maintain HR system functionality in accordance with business requirements.
• Ensure system configurations remain aligned with organisational policies and procedures.
• Review system utilisation and identify opportunities for improvement.
• Maintain system documentation, process maps and configuration records.

• Develop and maintain system and module roadmaps.
• Manage enhancement requests and improvement initiatives.
• Conduct business process reviews and recommend technology‑enabled improvements.
• Identify opportunities to automate, streamline and optimise HR processes.
• Collaborate with stakeholders to prioritise enhancements and system changes.
• Evaluate emerging HR technologies and best practices.

• Deliver system training to HR teams, managers and Team Members.
• Develop training materials, user guides and knowledge articles.
• Promote user adoption and effective utilisation of HR systems.
• Support change management and communication activities relating to system changes.

• Manage functional system queries and incidents.
• Investigate, track and resolve system issues.
• Escalate technical issues where required.
• Analyse recurring issues and recommend preventative solutions.

• Review system updates and releases.
• Assess business impacts of system changes.
• Coordinate user acceptance testing activities.
• Develop and execute test scripts.
• Support deployment and post‑implementation activities.

• Ensure compliance with organisational policies, data governance standards and legislative requirements.
• Participate in system and data audits.
• Support security and access management processes.
• Monitor system usage and adherence to approved processes.

• Partner with HR, operational leaders and business stakeholders.
• Gather business requirements and translate them into system solutions.
• Provide guidance on best practice HR system utilisation.
• Build strong working relationships across the organisation.

• Participate in HR technology implementations, upgrades and transformation initiatives.
• Support project planning, testing, deployment and change management activities.
• Contribute to cross‑functional projects and organisational initiatives.

• Perform any other related duties as required.

• Functional HR Systems Knowledge
• Problem Solving
• Business Process Improvement
• Stakeholder Management
• Communication and Facilitation
• Analytical Thinking
• Planning and Organising
• Customer Service Orientation
• Attention to Detail
• Continuous Improvement Mindset

• Relevant degree (advantageous).
• Experience supporting enterprise HRIS platforms.
• Experience in HR systems administration, configuration and support.
• Experience in HR process optimisation and continuous improvement.
• Experience conducting system testing and change management activities.
• Experience delivering end‑user training and support.