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Client-Focused Service Delivery Lead

Job in Durban, 4056, South Africa
Listing for: BritelinkMCT
Full Time position
Listed on 2026-07-13
Job specializations:
  • IT/Tech
    IT Project Manager
  • Management
    IT Project Manager, Program / Project Manager
Job Description & How to Apply Below

Britelink in Durban is looking for a Service Delivery Manager to co-ordinate the delivery of services into key clients. You will act as the bridge between the client and our delivery teams, ensuring governance across the service delivery process and driving continual service improvement to achieve high customer satisfaction.

You will oversee SLAs, monitor performance, manage escalations, and partner with HR to develop staff capabilities and training.

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