ICT Manager

Job Title

ICT Manager

Sapref ->
Engineering & Technical Services ->
Information Communication & Technology

Permanent

8hr Day Worker Schedule

11- 15 years

Island View Terminal - Durban, KZN ZA (Primary)

27/8/2026

The ICT Manager is responsible for leading the strategic direction of the organisation’s Information & Communications Technology platform. The ICT Manager drives the provisioning of fit-for-purpose IT infrastructure, enterprise applications, and productivity tools/utilities. This role is pivotal in enabling and accelerating the organisation’s digital transformation journey, guiding the adoption of technologies that deliver business value as well as competitive advantage. The ICT Manager is critical towards the design & deployment of a practical cybersecurity framework.

The ICT Manager leads a group of technical resources, day-to-day operational execution, governance practices, key programmes/initiatives, oversight on risks to IT service availability/business continuity, and overall environment performance.

The incumbent prioritises technology investments in line with the digital ambitions of the organisation and considers benchmarks set by industry leaders / best-in-class digital transformation pioneers. Pays particular attention towards the adoption of applicable industry best practices (through Gartner, McKinsey, ISO/IEC etc.)

He/She brings industry knowledge to guide the organisation towards IT Service deployments / practices that are compliant with applicable Government laws and maintain conformance with company policies/procedures. The ICT Manager serves as a key advisor to the Leadership Team.

Maintains relationships with the relevant interested parties, including OEMs, technical channel partners, and specialist service providers.

• Embed and drive the execution of the SAPREF Top Five priorities within the ICT Department.
• Champion the development and implementation of SAPREF’s digital transformation strategy & plan in line with the overall company goals.
• Identify and leverage emerging technologies to drive business growth and efficiency.
• Benchmark SAPREF’S current and future digital transformation initiatives against leading organisations ( make use of Gartner Magic Quadrant, McKinsey Digital Quotient, ISO/IEC etc.).
• Set goals and oversee the IT department, including the mentorship, growth and performance of IT professionals.
• Brings industry knowledge to guide the organisation & the IT team towards compliance with government regulations.
• Establish and maintain the IT budget, allocation of resources to effectively support initiatives in alignment with business objectives.
• Maintain relationships with key stakeholders, incl. the Executive Team – especially w.r.t. strategic initiatives.
• Good awareness of industry best practices, standards & regulatory requirements.
• Direct IT operations, including infrastructure, applications, and support services.
• Monitor performance metrics and implement continuous improvement initiatives.
• Architect a scalable, high-performance IT environment.
• Translate business insights into actionable technology plans that deliver desirable outcomes.
• Drive the adoption of the IT environment/ service KPIs.
• Continuously refine strategies to adapt to changing business requirements and technology developments.
• Manage escalations diplomatically while maintaining strategic focus and end-user trust.
• Devise means to monitor client satisfaction and implement the required improvements.
• Identify optimisation opportunities through modernisation, innovation and vendor rationalisation.
• Lead continuous improvement initiatives to enhance system reliability, efficiency, and security.
• Establish governance cadence w.r.t. the review of environment incidents, problems, and service performance trends.
• Maintain visibility and control over the IT project portfolio.
• Evaluate, prioritise, and align projects with business and financial objectives.
• Ensure that IT risks are identified and managed.
• Own the whole IT service landscape, architecture and lifecycle management.
• Ability…