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Tier 2 Technical Support Specialist; Escalations

Job in Durban, 3611, South Africa
Listing for: The Faculty
Full Time position
Listed on 2026-09-07
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
Position: Tier 2 Technical Support Specialist (Escalations)

The Faculty is seeking an experienced Tier 2 Customer Support Representative in Durban to provide advanced technical support and act as a key escalation point for complex issues that cannot be resolved at Tier 1.

You will own complex cases, apply troubleshooting across hardware, software, networks, and platforms, and coach Tier 1 agents while maintaining thorough documentation and knowledge across products.

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