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Tier 2 Technical Support Specialist; Escalations
Job in
Durban, 3611, South Africa
Listed on 2026-09-07
Listing for:
The Faculty
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
The Faculty is seeking an experienced Tier 2 Customer Support Representative in Durban to provide advanced technical support and act as a key escalation point for complex issues that cannot be resolved at Tier 1.
You will own complex cases, apply troubleshooting across hardware, software, networks, and platforms, and coach Tier 1 agents while maintaining thorough documentation and knowledge across products.
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