IT Technical Support Engineer; DUR

IT TECHNICAL SUPPORT ENGINEER

Are you the person who keeps our people and technology running smoothly?

We’re looking for a friendly, solutions-focused IT Technical Support Engineer who enjoys helping people, solving problems and making technology work better for everyone.

If you’re technically confident, calm under pressure and take pride in delivering great service, we’d love to have you on our team.

WHAT YOU’LL BE RESPONSIBLE FOR

• Deliver excellent technical support – Provide fast, reliable and professional assistance to all users.
• Keep technology running – Maintain high availability of desktops, devices, systems and peripherals.
• Own and resolve incidents – Respond to and resolve technical issues efficiently and within agreed SLAs.
• Prevent problems before they happen – Identify recurring issues and use proactive troubleshooting and preventative maintenance.
• Keep our environment secure – Ensure devices remain appropriately patched, protected and compliant with IT security requirements.
• Keep things organised – Maintain accurate IT asset records, tickets and technical documentation.
• Put users first – Deliver a friendly, professional support experience that builds rapport, trust and confidence.
• Look for better ways of working – Identify opportunities to improve IT processes, systems and overall efficiency.

WHAT WE’RE LOOKING FOR

Someone who combines strong technical skills with a genuine passion for helping people. You’ll be a problem-solver, a good communicator and someone who takes ownership from the moment an issue is logged through to resolution.

If you’re ready to make a real difference to the way our people experience IT, we’d love to hear from you.

Requirements

Minimum qualifications required for the position:

• NQF Level 4/5 Diploma
• A+ and N+ Qualification
• Preferable ITIL Foundation Certification
• Minimum experience required for the position:
• 2-3 Years minimum experience in similar position
• Experience in running complex environments,
• Own reliable transport