IT Support Technician Mr Price Group
Job in
Durban, 3611, South Africa
Listed on 2026-09-10
Listing for:
Mr Price Group Careers
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Description
We’re hiring a passionate, hungry to grow,
IT Support Tech to be a helping hand to our Mr Price Group Head Office users.
Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!
Responsibilities- Maintain the End User environment, ensuring device compliance and security
- Ensure first time resolution of all incidents logged via Service Desk within SLA
- Set up of equipment for users, installation of operating systems and software
- Be proactive and innovative in the End User environment
- Identify trending issues and troubleshoot root causes of common or recurring problems
- Build relationships with users and provide excellent customer service
A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships
IT Diploma OR Microsoft 365/A+/N+ Certifications
Apple Certified Support would be an advantage
Valid driver’s license
Able to do rotational after-hours standby
Plus at least of 3 years’ experience in a corporate IT environment supporting the below:
- Supporting Microsoft Windows 11 and MAC OS environments
- Provisioning of end-user computing hardware
- Microsoft 365 product suite installations and support, including One Drive, SharePoint and Teams
- Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc
- Experience supporting IP telephony
- Experience supporting video conferencing and AV systems
- Basic understanding of networking protocols
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