Implementation Engineer Job Durban area,South Africa,IT/Tech

The primary responsibility of the Implementation Engineer is the installation, configuration and fault management in highly complex environments within atechnology domain.
This includes remotely supporting clients within service level agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processessuchas change management.
Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions.
Works directly with client to manage initial access, map and transfer data, create processdocumentation, and train or coordinate training forclient users.
Tests and troubleshoots functionality of installed systems; identifies and documents technicalissues to be escalated to product and system integration teams for resolution.
Provides feedback based onclient experiences to product and professional service steams for product and process improvements. Maywork directly with clients on-site or provide installation support remotely

Key

Roles and Responsibilities

Interact with clients on highly complex requirements ofa solution.
Escalate unresolved problems and issues to the relevantthird parties or specialists.
Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the qualityof engineer's and technician's work when required.
Write reports and complete and maintain projectdocumentation.
Recommends improvements to standard operating procedures relating to installations
Act as coach and mentor to junior engineers.
Included in highly complex design work, with input tothe design expected.
Expected to work independently and take ownership of relevant technologies according to domain or specialization.
Monitors the quality of work produced by junior engineers and makes recommendations for continuous improvement.

Knowledge,Skills and Attributes

Deep understanding and appreciation of technical designand business principles
Sound project skills which are demonstrated in the execution of installations and other assignments
Demonstrate customer engagement skills
Demonstrate relevant domain specialist knowledge and expertise
Client focused and display a proactive approach tosolving problems
Ability to coach, mentor and provide guidance to team members
Excellent understanding of project management principles

Required Knowledge and Experience

Extensive work experience in an implementation engineering role (+8 years)
Specialist Networking knowledge and experience essential
Experience engaging with clients and conducting technical discussions and workshops
Excellent administration and documentation experience

Academic Qualifications and Certifications and Implementation

Experience:

Computer Science / Information Technology Degree or equivalent together with specialised training.
CCNP or CCIE Certification
Experience deploying AirOS and 9800 WLCs
LAN Switching, Wireless, WAN protocols. IP Routing protocols (OSPF, EIGRP, BGP) and ACI