Infrastructure Engineer; Network and Security); KZN Umhlanga)

Infrastructure Engineer (Network and Security) (KZN: Durban/Umhlanga)

September 18, 2026

• Maintain the reliability and security of Borwood’s global IT infrastructure, including voice, network, security and hosting elements.
• Assure ongoing IT infrastructure performance by building appropriate technical designs and configurations and providing escalation support for the infrastructure.
• Provide technical advice, recommendations and support to assist Borwood teams in building proposals and designs for customer projects.

Key Responsibilities:

Support for the network and IT infrastructure

• Using appropriate tools and resources to troubleshoot IT infrastructure problems and outages.
• Work with customers and Borwood staff for problem resolution.
• Engage with vendors as necessary to resolve network faults and performance issues.
• Participate in support schedules and rotas.
• Follow Borwood policies and procedures for the resolution and management of incidents, service requests
  and other operational tasks.
• Work closely with the technical and account management teams to build a broad framework for successful
  engineering engagements with Borwood customers.
• Work closely with customer engineering and project teams to provide consulting, operational and
  engineering support for customer proposals and projects, as required.
• Recommend, document, plan and implement engineering changes for Borwood customers, as required.
• Develop a thorough technical understanding of our customer’s infrastructure and be able to provide
  recommendations and advice to the relevant account management teams.
• Provide customer-facing technical documentation as required.
• Proactively identify any current or potential issues with the customer designs and deployments.

Security

• Manage and optimise firewall security policies, NAT rules, objects, zones, applications, services and access
  controls.
• Configure and troubleshoot IPsec and SSL VPNs, including site-to-site and remote-access VPN solutions.
• Manage firewall high-availability configurations, failover, routing protocols, VLANs and network segmentation.
• Monitor firewall performance, traffic flows, capacity and security events, and perform upgrades, backups,
  patches and maintenance.
• Configure and manage Forti Gate security services, including IPS/IDS, antivirus, web filtering, application
  control, SSL inspection, DNS filtering and traffic shaping.
• Use firewall logging, monitoring and diagnostic tools to investigate traffic, suspicious activity and security
  events
• Work with network, infrastructure, cloud and cybersecurity teams on projects, customer deployments and
  infrastructure changes.
• Work within established configuration and change management policies to ensure success of network
  changes.
• Recommend, document and plan core infrastructure maintenance and system upgrades, as required.
• Recommend, document and plan core infrastructure design changes, as required.
• Recommend, document and plan customer deployment designs, as required.
• Proactively recommend IT infrastructure changes to meet business requirements.
• Proactively provide constructive critical analysis and recommendations for network and infrastructure
  development.
• Actively participate in network planning meetings relating to capacity, design and development of network,
  and provide recommendations and proposals.
• As required, work with customers or the business to gather complex network and security requirements to
  be used in the creation of resilient, secure infrastructure designs.

Ensure security of the technical infrastructure

• Use appropriate configurations, tools and follow relevant procedures to assure the security of the technical
  infrastructure.
• Proactively analyse vulnerabilities in the IT infrastructure and recommend, document and plan strategies…