Hospitality Systems Consultant

Job category: Hospitality, Hotel, Catering, Tourism and Travel

Location: Durban

Contract: Permanent

EE position: No

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

We are looking for an experienced Hospitality Systems Consultant to join our team and provide high-quality implementation, installation, configuration, training and operational support for Micros products within the hospitality and restaurant environment.

The successful candidate will be responsible for supporting projects from implementation through to go-live and post-go-live support, while ensuring that all activities are completed accurately, on time and in line with approved standards and procedures.

Key Responsibilities

Install, configure, maintain and support assigned Micros products, including Simphony and Inventory.

Review project scopes, plans, menus, inventory data and implementation requirements before project commencement.

Conduct site-readiness checks and assist with hardware staging, testing and configuration.

Verify hardware received against delivery documentation and elevate discrepancies or issues.

Complete database configuration, testing and sign-off activities.

Prepare training environments and deliver training to management, front-of-house, back-of-house and staff.

Provide installation, go-live, live-cover and post-go-live support.

Maintain accurate project, support, training and sign-off documentation.

Log, manage and follow up on support calls and implementation tasks within agreed timelines.

Troubleshoot software, configuration, hardware, peripherals and basic network-related issues.

Escalate technical issues, project risks, delays and site-readiness concerns appropriately.

Assist with help desk, standby and operational support duties when required.

Follow approved change management, quality assurance, implementation and client sign-off processes.

Provide professional and effective client service throughout the project lifecycle.

Matric / Grade 12 or equivalent.

3–5 years' operational experience within a restaurant, hospitality or Point-of-Sale environment.

Essential:
Practical Micros system experience and product knowledge.

Knowledge of Micros Simphony and Inventory.

Working knowledge of Oracle/Micros products such as Reporting & Analytics, Inventory, Labor and Summit will be advantageous.

An A , N , CCNA or IT Diploma will be advantageous.

Valid driver's licence.

Reliable vehicle.

Willingness and ability to travel.

Reliable cell phone and ability to remain contactable during scheduled project, operational and standby activities.

Willingness to work weekends, public holidays and after hours when operationally required.

Ability to participate in help desk and standby duties.

Strong understanding of hospitality, restaurant and POS environments.

Excellent Micros/Oracle product knowledge.

Strong troubleshooting and problem-solving abilities.

Good understanding of hardware, peripherals, software configuration and basic networking.

Strong client-facing and communication skills.

Excellent attention to detail and documentation skills.

Ability to follow processes and work accurately under pressure.

Ability to work independently while keeping the Project Manager informed of progress and risks.

Strong organisational and time-management skills.

Professional, reliable and service-oriented approach.

Ability to work effectively during implementations, go-lives and high-pressure operational periods.

Commitment to quality, teamwork and process compliance.