CAPACITI - Service Desk Academy - KZN

Durban, South Africa | Posted on 10/01/2026

The CAPACITI
- Service Desk Academy 3 - KZN
- October 2026 is designed to equip participants with high-demand workplace and digital skills aligned with global and local IT trends and digital capabilities needed in today's evolvingtech landscape.

CAPACITI supports the transition from foundational IT knowledge to specialised,industry-ready skills that match global and local workforce needs.

Start Date:October 2026

Duration: 12 Months (Full-Time)

Monthly Stipend:R5241 p.m. (for the duration of the Academy)

• Full-time attendance and consistent engagement.
• Access to reliable internet for any remote sessions.
• Commitment toa fast-paced, immersive learning environment.
• Willingness to learn, collaborate, and adopt industry-standard tools and practices.

• South African citizen.
• Aged 18–34
  .
• Minimum NQF Level 5or equivalent qualification.
• Completed qualifications in Computer Science, Information Technology, Software Development, IT Support,Data Analytics and other tech domain-specific qualifications.
• Academictranscripts and highest qualification certificate.
• Basic computer literacy (Microsoft Office) and understanding of IT concepts (hardware, software,networking).
• Clear communication skills and the ability to work both independently and within a team.
• Nocriminal record and a clear credit history.
• Must be unemployed at the time of application.
• Abilityto attend full-time, Monday to Friday,
  08:00–17:00 and commit to the full 12-monthacademy.
• Employment Equitycandidates preferred, with strong consideration for Women in Tech and Persons with Disabilities(PWD).

• Industry-relevantdigital skills within their selectedstream.
• Exposure to real-world IT environments and project-based learning.
• Access tomentorship and guidance from experienced professionals.
• Opportunities forworkplace experience and potential employmentplacements.
• Enhancedtechnical confidence and improved professional (soft) skills.