Mid-Level IT Field Technician

Are you an experienced IT Support Technician with strong networking, Microsoft 365 and technical troubleshooting experience?

Our client is looking for a Mid-Level IT Field Technician to join their technical support team in Durban North. This role is ideal for a hands-on IT professional who is confident providing both remote and onsite support, troubleshooting technical issues and working directly with clients.

You will be responsible for taking ownership of client support requests, resolving issues efficiently and ensuring professional communication with both clients and management throughout the support process.

• Take ownership of IT support calls logged by clients and resolve issues quickly and effectively
• Provide both remote and onsite technical support across client environments
• Troubleshoot Windows desktop, networking, connectivity and general IT issues
• Configure and troubleshoot networking and connectivity infrastructure, including managed switches, fibre, VPN and wireless solutions
• Support Microsoft 365 environments, including M365 administration, email services, One Drive and Share Point
• Troubleshoot and support firewall and IT security solutions
• Assist with PBX and telephony systems where required
• Provide technical guidance and share knowledge within the team
• Keep clients and management updated on progress and resolution of support issues
• Communicate professionally with clients, including explaining technical matters in clear, easy-to-understand terms
• Think proactively and identify opportunities to improve productivity for clients and the business
• Provide after-hours support when required

• 5+ years’ experience in an IT Support / IT Technician role
• Experience working with IT ticketing systems
• Strong Windows 10 and 11 desktop support experience
  
  Strong Microsoft 365 knowledge and experience, including M365 Admin, Email Services, One Drive and Share Point
• Good knowledge and experience with networking and connectivity hardware/infrastructure
• Experience with managed switches, fibre, VPN and wireless solutions
• Security and Firewall experience required
• Strong troubleshooting, problem-solving and time-management skills
• Excellent client interaction and communication skills
• Ability to explain technical information to both technical and non-technical users
• Ability to work independently as well as within a team
• Own vehicle essential

• Sophos Firewall experience
• Ubiquiti and Ruijie networking experience
• Windows Server 2016+ and server hardware experience
• Active Directory experience
• 3CX or similar PBX experience
• Strong Microsoft Office experience

If you are an experienced IT professional looking for an opportunity to utilise your technical skills in a client-focused environment, we’d love to hear from you.