Senior Sales Broker - Pavilion Mall

• Administer, maintain and support enterprise infrastructure, including VMware vSphere and associated compute platforms.
• Support integrated compute, storage and networking environments, including infrastructure upgrades, maintenance and optimisation.
• Administer and support Mikro Tik networking environments, including routing, switching, wireless, VPN and VLANs.
• Administer and maintain Palo Alto firewalls
  , security policies, VPNs and related security controls.
• Monitor, troubleshoot and optimise network performance, connectivity, availability and security across LAN, WAN, wireless and multi-site environments.
• Support backup, replication, disaster recovery and business continuity solutions.
• Participate in disaster recovery testing, recovery validation and infrastructure incident resolution.
• Support cloud-based services, identity platforms, DNS, certificates, access control and externally facing services.
• Act as a Level 2 and Level 3 escalation point for infrastructure, networking and platform-related issues.
• Conduct troubleshooting and root cause analysis and assist with resolving recurring technical issues.
• Support infrastructure automation and scripting initiatives to improve operational efficiency.
• Maintain accurate technical documentation, standard operating procedures and operational runbooks.
• Support infrastructure, networking and security projects, including implementation, testing, migrations and operational handovers.
• Work with ICT management, internal stakeholders, service providers, vendors and technical partners to support operational and project requirements.
• Contribute to continuous improvement, standardisation and the reliability of ICT services.
• Relevant tertiary qualification in Information Technology, Computer Science, Networking or a related field.
• 5–7 years' experience in enterprise ICT infrastructure, networking or systems administration.
• Hands-on experience supporting:
  VMware vSphere
  Mikro Tik networking
  Palo Alto firewalls Networking, virtualisation, storage and security environments Backup and disaster recovery technologies
• Experience supporting multi-site infrastructure environments
  .
• Strong troubleshooting and problem-solving capabilities.
• Experience working within technical standards, governance and change management processes.
• Strong technical documentation and communication skills.
• Relevant industry-recognised certifications will be considered.

The successful candidate will demonstrate:

• Strong technical and analytical problem-solving skills.
• A proactive and accountable approach to infrastructure support.
• The ability to work independently while following established ICT standards and procedures.
• Strong communication and collaboration skills.
• A customer-focused approach to technical support.
• The ability to remain calm and effective during infrastructure incidents.
• Strong attention to detail, particularly around documentation, security and change management.
• A commitment to continuous improvement and operational excellence.

Job Title:

Senior Sales Broker - Pavilion Mall Kwa Zulu Natal, Durban