IT Support Technician Mr Price Technology

Trending

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group head office users.

Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!

Maintain the End User environment, ensuring device compliance and security

Ensure first time resolution of all incidents logged via Service Desk within SLA

Set up of equipment for users, installation of operating systems and software

Be proactive and innovative in the End User environment

Identify trending issues and troubleshoot root causes of common or recurring problems

Build relationships with users and provide excellent customer service

A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships

IT Diploma OR Microsoft 365/A+/N+ Certifications

Apple Certified Support would be an advantage

Valid driver’s license

Able to do rotational after-hours standby

Plus at least of 3 years’ experience in a corporate IT environment supporting the below:

Supporting Microsoft Windows 11 and MAC OS environments

Provisioning of end-user computing hardware

Microsoft 365 product suite installations and support, including One Drive, SharePoint and Teams

Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc

Experience supporting IP telephony

Experience supporting video conferencing and AV systems

Basic understanding of networking protocols