ICT Internship

ICT Internship

Sapref ->
Engineering & Technical Services ->
Information Communication & Technology

In-Service Training

8hr Day Worker Schedule

No Experience

Island View Terminal - Durban, KZN ZA (Primary)

25/10/2026

The ICT Intern will support the ICT function by assisting with business applications, end-user support, reporting, system administration, infrastructure activities, vendor coordination, and ICT projects. The role provides exposure to a broad range of ICT disciplines and requires the incumbent to provide operational support across the ICT environment as needed.

• Provide first-line support for business applications and end-user queries.
• Assist with incident, problem, and service request management.
• Support user account administration and access management.
• Participate in business requirements gathering and documentation.
• Support application testing, upgrades, and system implementations.
• Assist with report development, data analysis, and dashboard creation.
• Maintain application and system documentation.
• Assist with ICT asset management and inventory control.
• Provide basic desktop, hardware, software, and printer support.
• Support network, infrastructure, and cybersecurity-related activities as required.
• Liaise with vendors and service providers regarding incidents, changes, and support requests.
• Assist with procurement activities, requisitions, quotations, and invoice reconciliation.
• Participate in ICT projects and continuous improvement initiatives.
• Assist with user training and communication activities.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to learn new technologies and business processes quickly.
• Ability to work independently and effectively under pressure.
• Strong customer service orientation and stakeholder engagement skills.
• Ability to work collaboratively as part of a team and interact effectively with stakeholders at all levels of the organization.
• Self-motivated, proactive, and able to take initiative to drive tasks to completion.
• Strong interpersonal and relationship-building skills.

National Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related field.

• Windows 10 /11 administration and troubleshooting.
• Microsoft 365 administration (Exchange Online, Teams, One Drive and SharePoint)
• Exposure to software development concepts and technologies such as Visual Studio, C#, and .NET Framework.
• Knowledge of database concepts and query tools (e.g., SQL, Oracle).
• Familiarity with remote connection services (e.g., VPN, RDC, Cisco Any Connect, etc.)
• Good understanding of the Software Development Life Cycle (SDLC).
• Understanding of web-based, client/server, cloud-based and Software-as-a-Service (SaaS) solutions.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Exposure to reporting and analytics tools such as Power BI would be advantageous.
• Understanding of enterprise business applications such as ERP, HRMS, Workflow, Document Management, and Collaboration platforms.

• ITIL Version 3/4 Foundation with knowledge of IT service management (ITSM) practices.
• Microsoft certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, or equivalent).