Level 2 Support Engineer
Listed on 2026-10-17
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IT/Tech
IT Support, Systems Administrator, Network Administrator
Provide Level 1 and Level 2 technical support to customers remotely and on-site
Troubleshoot desktops, laptops, printers, applications, operating systems and connectivity issues
Support Microsoft 365 applications, Exchange Online, Teams, SharePoint, One Drive, Entra user access management
Maintain and troubleshoot Windows Server environments, Active Directory, DNS, DHCP, virtualisation and backup systems
Diagnose network issues involving LAN, WAN, Wi-Fi, VPNs, firewalls and internet connectivity
Manage support tickets from initial diagnosis through to resolution, ensuring accurate documentation and regular customer communication
Assist with system monitoring, patching, security updates, hardware installations, upgrades and IT infrastructure projects
Maintain technical documentation and provide guidance to junior support staff while collaborating with the wider technical team
RequirementsMatric / Grade 12
35 years relevant IT support or systems administration experience in an MSP or multi-customer environment
Current Microsoft 365 certification
CompTIA Network+ or an equivalent recognised networking certification
Proven experience supporting Microsoft 365, Microsoft Windows Server and business networks
Valid drivers licence and willingness to travel to customer sites
Strong analytical, troubleshooting and problem-solving skills
Excellent written and verbal communication skills, with a professional, customer-focused approach
Good organisational skills, attention to detail and the ability to manage multiple priorities
A proactive, accountable approach, with the ability to work independently and as part of a team
Advantageous:
An IT-related diploma or degree, additional Microsoft, CompTIA or ITIL certifications, and experience with Azure, Hyper-V, Power Shell, RMM and ticketing platforms, endpoint security, backup solutions and network infrastructure.
The successful candidate will be a reliable and service-driven professional who takes ownership of technical issues, follows through to resolution and is committed to maintaining secure, stable and well-supported customer IT environments.
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