Systems Analyst
Listed on 2026-10-21
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IT/Tech
IT Business Analyst, Systems Analyst, Business Systems & Technology Analysis, IT Consultant
Icebolethu Group is seeking a Durban based Systems Analyst to bridge the gap between non-technical stakeholders and technical teams. This role will analyze, design, and implement secure, scalable ICT solutions aligned with operational objectives.
Requirements Analysis & System Architecture
Engage with internal stakeholders to gather, validate, and document functional business requirements.
Translate complex operational processes into clear functional specifications, data models, and system workflow designs.
Evaluate and recommend system enhancements that integrate seamlessly with existing enterprise platforms (ERP/CRM) and ICT infrastructure.
Implementation, Testing & System Quality
Collaborate with development teams throughout application configuration, testing, and deployment phases.
Perform system validation to ensure solutions meet performance targets, cybersecurity standards, and legal compliance frameworks.
Identify operational bottlenecks and implement automation solutions while adhering to strict change control and versioning protocols.
Support, Governance & Vendor Collaboration
Provide post-implementation support, oversee data integrity checks, and conduct user training to drive adoption.
Maintain comprehensive technical documentation covering system structures, workflows, and integrations.
Serve as the primary technical liaison between developers, data analysts, business units, and external software vendors.
Education: Matric essential;
National Diploma or Bachelor's Degree in ICT, Computer Science, or related field highly advantageous.Certifications: CBAP, ITIL, or CompTIA Network+ preferred.
Experience: 3-5 years in systems or business analysis in a corporate environment. Experience with workflow tools (JIRA/Trello) advantageous.
Systems Analysis & SDLC: Advanced process modeling, functional spec design, and practical knowledge of Agile, Waterfall, or hybrid frameworks.
Tools & Architecture: Proficiency in SQL and modeling software (Visio, Lucidchart); familiarity with enterprise platforms (ERP, CRM) and integrations.
Stakeholder Management: Excellent communication skills to align cross-functional teams, developers, and external vendors.
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