Helpdesk Technician

Our client, a prominent logistics company with operations spanning Durban, Kwa Zulu-Natal
, is seeking a diligent and technically skilled Helpdesk Technician. This is an essential, on-site role critical to ensuring the smooth operation of their IT infrastructure and providing timely support to employees. The successful candidate will be the first point of contact for all IT-related issues, diagnosing and resolving hardware, software, and network problems. We are looking for a proactive problem-solver with excellent customer service abilities, someone who can manage a high volume of requests while maintaining accuracy and efficiency.

This is a fantastic opportunity to join a stable organization and make a tangible impact on daily business operations within the vibrant city of Durban
.

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Respond to support tickets in a timely manner, adhering to ITIL best practices.
• Assist in the management of IT assets, including inventory and deployment.
• Escalate unresolved issues to senior IT staff or relevant vendors.
• Perform routine maintenance and updates on IT systems.
• Guide users through troubleshooting and resolution steps.
• Maintain accurate and detailed records of support requests and solutions.
• Contribute to the creation and maintenance of IT documentation and knowledge bases.

• Minimum of 1-2 years of experience in an IT support or helpdesk role.
• Proficiency in troubleshooting common hardware (desktops, laptops, peripherals) and software issues (Windows OS, MS Office Suite, common business applications).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems is essential.
• Excellent customer service and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills and attention to detail.
• A relevant IT certification (e.g., CompTIA A+) is advantageous.
• Must be physically present and able to work from our Durban, Kwa Zulu-Natal office.

• Competitive salary commensurate with experience.
• Opportunity to work within a well-established company.
• Exposure to diverse IT environments and technologies.
• On-the-job training and development opportunities.
• Contribution to a team that is vital to the company's success.
• Secure and stable employment.