Senior Telecoms Billing Systems Analyst

Our client, a leading player in the South African telecommunications sector, is looking for a Senior Telecoms Billing Systems Analyst to join their team based in the vibrant coastal city of Durban, Kwa Zulu-Natal. This crucial role involves the analysis, configuration, and ongoing support of complex billing systems that are fundamental to the company's revenue generation. The ideal candidate will possess a strong understanding of telecommunications billing processes, BSS/OSS platforms, and data analysis.

This is an exciting opportunity to work on critical financial systems in a key economic hub of South Africa. You will be instrumental in ensuring the accuracy and efficiency of billing operations, directly contributing to the financial health and operational success of our client within the dynamic Durban market.

• Analyze billing system requirements and translate them into functional configurations.
• Perform system configuration, testing, and deployment of billing system enhancements.
• Troubleshoot and resolve billing-related issues, ensuring accuracy and timeliness of invoices.
• Develop and maintain billing rules, rating plans, and product configurations.
• Generate and analyze billing reports to identify trends, anomalies, and areas for improvement.
• Collaborate with finance, IT, and product teams to ensure seamless billing operations.
• Support the end-to-end billing cycle, from rating and invoicing to collections.
• Participate in system upgrades and migration projects.
• Provide training and support to junior analysts and end-users.
• Ensure compliance with regulatory requirements and company policies related to billing.

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field.
• Minimum of 5 years of experience in telecommunications billing systems analysis.
• In-depth knowledge of BSS/OSS platforms (e.g., Amdocs, Oracle Communications, CSG).
• Strong understanding of telecommunications services, products, and rating principles.
• Experience with SQL and database querying for data analysis and reporting.
• Proficiency in Microsoft Excel for data manipulation and analysis.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Experience with agile methodologies is a plus.
• Familiarity with data warehousing concepts is beneficial.

Our client offers a competitive salary, comprehensive medical aid, retirement fund contributions, and performance bonuses. Opportunities for professional growth and development are encouraged. The role offers a hybrid work model based in Durban, Kwa Zulu-Natal, fostering a healthy work-life balance within a professional setting.