LCL Operations Agent SAI

At Maersk, we have embarked on a transformation journey to become the
global integrator of container logistics
, connecting and simplifying our customers’ supply chains from end to end.

With a presence across the globe, our people are at the heart of our business. We are committed to creating an inclusive and collaborative environment where talented individuals can grow, make an impact, and build a career in global logistics.

If you are passionate about freight forwarding, enjoy solving operational challenges, and thrive in a fast-paced customer-focused environment, this could be the opportunity for you.

We are looking for an
LCL Operations Agent
to join our team in Durban.

In this role, you will be responsible for managing the
end-to-end operational lifecycle of LCL import and export shipments
, from booking through to final delivery and invoicing.

You will work closely with customers, shipping lines, transport providers, warehouses, customs brokers, co-loaders, overseas offices, and internal teams to ensure shipments move efficiently, accurately, and in line with customer expectations.

This is an operationally focused role where
attention to detail, ownership, proactive communication, and strong freight-forwarding knowledge
are essential to success.

Shipment Coordination & Execution

Manage LCL import and export shipments from booking through final delivery.

Coordinate cargo collection, warehouse handling, consolidation, deconsolidation, customs release, and final distribution.

Arrange bookings with shipping lines, co-loaders, transport providers, depots, and warehouses.

Monitor shipment milestones and proactively track cargo movement.

Identify potential delays or disruptions and take corrective action.

Maintain accurate shipment updates in operational systems.

Ensure shipments are executed in accordance with customer requirements and company standards.

Documentation & Compliance

Prepare, review, and process operational and shipping documentation accurately and within required timelines.

Manage documentation including Bills of Lading, Cargo Manifests, Shipping Instructions, Delivery Orders, Arrival Notices, and customs/regulatory documentation.

Ensure compliance with local and international trade requirements.

Maintain accurate shipment records and filing systems.

Work with customs brokers and relevant authorities to facilitate smooth cargo clearance.

Verify documentation to minimize delays, penalties, and service disruptions.

Act as a key operational contact throughout the shipment lifecycle.

Provide proactive updates on shipment status, transit progress, delays, and delivery schedules.

Respond to customer queries professionally and in a timely manner.

Manage escalations and resolve operational issues effectively.

Build strong relationships with customers and internal and external stakeholders.

Collaborate with Customer Service, Sales, Finance, Compliance, and Customs teams.

Verify supplier invoices and operational costs against agreed rates.

Support accurate customer billing and revenue recognition.

Ensure accurate shipment costing within operational systems.

Maintain operational records and reports.

Support KPI monitoring, performance analysis, and cost-control initiatives.

Identify opportunities to improve operational efficiency, productivity, and service quality.

Participate in operational reviews and improvement projects.

Contribute to best practices within LCL operations.

Promote a culture of accountability, operational excellence, and customer-centric service.

The ideal candidate will bring:

Strong knowledge of
freight forwarding and LCL operations
.

Practical experience handling
import and export shipments
.

Good understanding of
shipping documentation, customs processes, and Incoterms
.

Experience with forwarding operations, shipment invoicing, and operational costing.

Strong organizational and planning skills.

Excellent attention to detail and accuracy.

Strong communication and stakeholder-management skills.

A proactive, customer-focused approach.

Strong analytical and problem-solving abilities.

Ability to manage multiple priorities and work effectively under pressure.

Good…