Customer Logistics Coordinator

Customer Logistics Coordinator
- Durban

Do you thrive in a fast-paced environment where no two days are the same?

Are you passionate about delivering exceptional customer service while coordinating time-critical global shipments in a highly regulated environment?

This is an exciting opportunity for a proactive and detail-oriented logistics professional to join Biocair, supporting the movement of life changing research samples, clinical trial medicines, and other pharmaceutical products across the world.

In this role, you’ll play a vital part in ensuring seamless shipment execution, delivering outstanding customer experiences, and helping to maintain the highest standards of compliance, quality, and operational excellence.

Be responsible for managing end-to-end shipment activities from initial enquiry and shipment creation through execution, monitoring, and final delivery.

• Act as the first point of contact for customer shipping enquiries and shipment requests.
• Working closely with Import, Export, Transport and Warehouse functions to deliver compliant and time-critical logistics solutions.
• Managing end-to-end of domestic and international shipments for pharmaceutical, clinical trial, and healthcare-related products.
• Coordinating with airlines, suppliers, overseas offices, and delivery partners to ensure smooth shipment execution.
• Proactively monitoring live shipments, managing issues and escalations, and providing timely customer updates.
• Managing after-shipment activities including temperature monitor returns, reusable packaging logistics, and chain of custody information.
• Investigating customer complaints, completing root cause analysis, and implementing corrective actions (CAPA).
• Ensuring accurate data entry and system updates across Biocair and customer platforms.
• Working collaboratively with warehouse, transport, customs, and global operational teams to deliver service excellence.

Comprehensive benefits including:

• Group Life
• Medical Aid
• Enhanced Maternity Leave
• Pension
• 20 days annual leave + volunteering leave + birthday leave
• Employee Assistance Programme

This is a full-time role 40 hours per week, Monday to Friday 08:30 to 17:30 based fully onsite at our Durban office (Westville 3630).

• Opportunity to work within a specialist global life sciences logistics business
• Exposure to international shipping, complex customer requirements, and regulated pharmaceutical logistics
• Be part of a growing organisation operating in 170+ countries across Europe, Africa, Asia, and the Americas

• Strong knowledge of international shipping processes, import/export operations, and shipment coordination.
• Experience in freight forwarding, logistics operations, customer logistics, or supply chain operations.
• Excellent customer service and relationship management skills.
• Strong organisational, time management, and problem-solving skills.
• Excellent verbal and written communication skills.
• Intermediate Microsoft Office skills, including Outlook, Word, Excel, Teams, and PowerPoint.
• Commercial awareness with the ability to balance service quality and cost efficiency.
• Experience with in pharmaceutical, healthcare, or life sciences logistics (highly desirable).
• Dangerous Goods knowledge (desirable).
• Experience working with shipment management systems, freight platforms, or similar operational systems.
• Knowledge of global customs procedures (desirable).

To learn more about Biocair, please visit us at:

Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: global

Biocair values diversity and strives to build a culture where everyone feels welcome and included. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Applicants must have the right to work in South Africa
• Visa sponsorship is not available for this opportunity.
• Prior to being offered the role, you will be required to complete and pass MIE and Credit…