Customs Delivery Agent

Customs Delivery Agent: JL2

At Maersk, we are transforming global trade by connecting and simplifying our customers' supply chains. We are looking for a Customs Delivery Agent to join our team in Durban.

This role is ideal for a detail-oriented customs and logistics professional who is passionate about regulatory compliance, customer service, and operational excellence. You will play a critical role in ensuring cargo is cleared efficiently, documentation is compliant, and customers receive proactive support throughout the customs clearance process.

Key Responsibilities:

Customs Clearance & Regulatory Compliance Review and verify the completeness and accuracy of commercial invoices, packing lists, bills of lading, permits, and all supporting documentation prior to customs clearance submission.

Ensure the timely and accurate submission of customs documentation to brokerage teams to facilitate customs clearance.

Ensure compliance with customs legislation, Other Government Agency (OGA) requirements, and Maersk operational standards and procedures.

Coordinate and manage submissions to relevant OGAs, including Port Health, the Department of Agriculture, Plant Inspectors, NRCS, SAPS, State Veterinarians, and other regulatory authorities as required.

Support the application, management, and validation of veterinary import permits, certificates of origin, NRCS applications, and preferential trade certificates, including EUR.
1, SADC, and other applicable trade agreements.

Monitor customs clearance progress and ensure cargo releases are obtained within agreed turnaround times.

Coordinate and manage customs stops, inspections, detentions, and related regulatory interventions to ensure timely resolution and minimize cargo delays.

Liaise with customs brokers, customers, carriers, and regulatory authorities to resolve clearance-related queries and minimize delays.

Monitor changes in regulatory requirements and communicate relevant updates to internal and external stakeholders in a timely manner.

Maintain accurate shipment records, customs documentation, and audit trails, ensuring records are filed and retained in accordance with regulatory and company compliance requirements.

Stakeholder & Client Coordination Provide customers with guidance on documentation requirements, permits, and applicable import and export restrictions.

Coordinate effectively with customers, carriers, customs brokers, transport providers, and government agencies to facilitate the seamless movement of cargo.

Build and maintain strong relationships with customers and service providers to support operational efficiency and customer satisfaction.

Proactively manage exceptions, identify potential risks, and communicate shipment status updates to relevant stakeholders in a timely manner.

Escalate clearance delays, compliance concerns, and operational risks promptly to ensure timely resolution and prevent disruptions to cargo movement.

Minimize detention, demurrage, storage, and other avoidable costs through effective planning, coordination, and execution of customs clearance activities.

Risk Management & Operational Excellence Adhere to established standard operating procedures (SOPs), work instructions, and compliance requirements.

Identify operational and compliance risks and implement preventative controls to mitigate service failures and compliance breaches.

Monitor internal turnaround times, key performance indicators (KPIs), productivity measures, and operational metrics to ensure service delivery targets are achieved.

Ensure adherence to Maersk policies, compliance standards, and Code of Conduct requirements.

Drive and support continuous improvement initiatives to enhance customs clearance efficiency, documentation accuracy, compliance, and…